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Director of Operations & Administration – Harvard Graduate School of Design

Position Description:
Job Summary :
Reporting to the Associate Dean of Development and Alumni Relations (DevAR), the Director of Operations and Administration oversees the operations and administration functions of the department. This individual owns the Employee Satisfaction Common Goal and works with a rotating volunteer group of employees to drive and measure team employee satisfaction. The DOA is a member of the Associate Dean’s Cabinet and works with Cabinet leaders on all strategic operations including budget management and preparation; helps, identify funding for one off opportunities, collaborates and partners with Human Resources to hire and retain a diverse staff. Serves as liaison with GSD’s Computer Resources Group (CRG); in conjunction with the Associate Dean runs the GSD’s Gift Policy and Administration Committee (GPAC); oversees business intelligence including data management and reporting and prospect management and growth strategies. Plays a significant role in delivering the DevAR four common goals – Revenue, Engagement, Employee Satisfaction and Donor Satisfaction.

Position Description :

Oversees team Employee Satisfaction efforts. Works with a volunteer cross functional department team to address priorities based on the Gallup 12 question Employee Satisfaction Survey. Measures success of all metrics and identifies areas that require improvement. Puts a plan in place to address areas of improvement. Targets and tracks professional growth opportunities for employee growth, in conjunction with team managers. Recommends areas that will benefit the entire staff and collaborates with the GSD Diversity Office on DIB initiatives and other employee satisfaction best practices.

Drives all Operations Strategy in conjunction with Associate Dean, including advancements in technology, potential data base upgrades, data management, budget analysis, talent hiring and retention. Partners with GSD Human Resources to make the hiring process joyful and efficient. Works with managers to coordinate hiring process, assisting in the interview processes for searches with a focus on establishing the most diverse pool of candidates possible.

Oversees the strategic budget process by working with team managers and GSD Finance, monitoring the department budgets throughout the year, making proposed changes to the overall budget process and tracking and identifying strategic opportunities for investment.

Partners with the Associate Dean and director of development to conduct strategic semi-annual territory portfolio reviews with all frontline development staff and overseeing the prospect research pipeline.

Assists staff on awareness and compliance with School and University policies, including but not limited to: finance, travel, flextime, professional development, data management and security.

Serves as the manager of the GSD’s Gift Policy and Administration Committee (GPAC), a partnership with GSD Finance, Academic Affairs and Development that focuses on gift use and gift integrity and generally requires 2-3 meetings annually.

Serves as point of contact to Alumni and Development Services (ADS) in all matters related to donor vetting and approval and ushers gift officers through the process of submitting memos to the University’s Gift Policy Committee (GPC).

Works with associate dean and the senior leadership team to identify department and functional area training, coaching, mentoring, and professional development opportunities.

Represents the GSD DevAR agenda by serving on various School and University-wide committees, working groups, and task forces.

This position manages the Assistant Director of Development Data Operations and the Operations and Administration Coordinator.

Salary will be commensurate with experience

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

[Full-Time (Salaried)] Salary Range: $110,000

Minimum Requirements:
Basic Qualifications :
Bachelor’s degree required with a minimum of 8 years of higher education experience with preference for service to development goals and activities.
Excellent written and oral communications skills required.
Computer literacy required.

Additional Qualifications and Skills :
Creative, solution-oriented person with a desire to help the GSD achieve an unprecedented level of fundraising success.
A curiosity and/or interest in the relevance and power of Design Education in addressing real world problems.
Ability to be an active advocate for design education and the mission of the GSD both within Harvard and with external audiences.
Ability to work in a complex environment.
Demonstrates sound judgment and exercises confidentiality in working with prospects, volunteers, and GSD staff. Strong organizational and managerial capabilities required.
Ability to work in fast-paced environment, and to manage competing priorities required.
Public speaking experience necessary along with the ability to communicate and work with people at all levels. Travel and evening/weekend work may be required.
Level of English Required: Advanced/Fluent

How to Apply:

Apply Online

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