Digital Operations Specialist
Harvard University Employees Credit Union
The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not for profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.
HUECU is seeking a Digital Operations Specialist to support our growing digital banking operations. This role will be responsible for supporting the operational effectiveness and efficiency of our digital banking, mobile apps, and online account opening platforms. Expected to provide backup and coverage for other operational duties as needed.
Under the direction of the Digital Operations Manager, will manage support tickets with multiple vendors, requiring significant follow-up and self-motivation. This role will coordinate with multiple internal teams to ensure timely and successful resolution for issues impacting our members’ digital banking experience.
Please provide a cover letter with your application.
• Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
• Harvard University is unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.
Harvard University Employees Credit Union: https://www.huecu.org/
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Harvard offers an outstanding benefits package including:
Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. Comprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards package. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts.
Paid Time Off: 3 – 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus Winter recess, and 3 personal days awarded each calendar year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Harvard University Employees Credit Union: Our employee credit union provides a complete line of services for all your financial needs. https://huecu.org
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.
Harvard University Employees Credit Union (HUECU) is an on-campus community and all positions are based in Boston and Cambridge.
The majority of jobs at HUECU are hybrid remote/office. During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full time. When appropriate, remote work must be performed in a state in which Harvard is registered (CT, MA, MD, ME, NH, NY, RI, NH, and VT). Additional details and expectations will be discussed during the interview process.
The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.
Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies.
USA – MA – Cambridge
Harvard University Employees Credit Union
55 – Hvd Union Cler & Tech Workers
Criminal, Identity, Prohibited Parties
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.
• High School diploma
• A minimum of two years related experience.
Additional Qualifications and Skills
The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.
• Bachelor’s Degree preferred.
• Proficiency with modern desktop and mobile devices.
• Comfortable with working in hybrid office/remote work and/or non-traditional hours in support of operational requirements as needed.
• Self-motivated and deadline driven, with critical attention to detail, and the capacity of staying motivated and focused while working independently in a hybrid office/remote environment.
• Direct experience with financial services operations.
• Previous customer service experience.
• Basic competency with Excel.
• Familiar with Jira ticketing software platform.
• Comfortable with digital work tools, such as Slack and Zoom.
• 7.00 hours per day/35.00 hours per week default schedule.
• Additional hours will be required, either early or late weekdays, and occasional weekend hours depending upon business needs.
• Attendance at after hours meetings and events expected.
• This position is Overtime eligible and part of the bargaining unit (HUCTW union)
[Full-Time (Salaried)] Hourly Rate: 0-0
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